UNITEL Discount Long Distance Service

<BODY vLink=#bb0000 link=#bb0000 bgColor=#ffffff leftMargin=0 background=unitel-faq_files/unitel_back.gif topMargin=0 MARGINWIDTH="0" MARGINHEIGHT="0"> <CENTER> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR bgColor=#000090> <TD width=100%><center> <P class="top"><font face="Arial" color=FFFFFF> Call an Authorized <b>Unitel Long Distance</b> Agent Today! 1-800-536-0470 Monday-Friday 9am-4pm PST </font> </p> </center></TD> <TR> <TD bgColor=#000090 colSpan=2><IMG height=3 src="unitel-faq_files/spacer.gif" width="100%"></TD></TR> <TR> <TD bgColor=#000090 colSpan=2><IMG height=1 src="unitel-faq_files/spacer.gif" width="100%"></TD></TR> <TR> <TD bgColor=#000000 colSpan=2><IMG height=3 src="unitel-faq_files/spacer.gif" width="100%"></TD></TR></TBODY></TABLE> <CENTER><IMG height=7 src="unitel-faq_files/spacer.gif" width="100%"> <TABLE cellSpacing=0 cellPadding=0 width=500 border=0> <TBODY> <TR> <TD vAlign=top align=middle width=500><IMG src="unitel-faq_files/unitel1.gif" border=0></TD></TR></TBODY></TABLE> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD align=middle><FONT face=verdana size=1><B><A href="http://www.calling-plans.com/unitel/unitel-rates.html" title="Unitel Instate Rates">Unitel Instate Rates</A> | <A href="http://www.calling-plans.com/unitel/unitel-international-rates.html" title="Unitel International Rates">International Rates</A> | <A href="http://www.calling-plans.com/unitel/unitel-faq.html" title="Unitel Frequently Asked Questions">Unitel FAQ</A> | <A href="http://unitelagent.com/cs.cgi?shopping">Unitel Customer Service</A> | <A href="http://www.calling-plans.com/unitel/unitel-order.html" title="Order Unitel Long Distance">Sign Up for Unitel NOW!</A></B></FONT></TD></TD></TR></TBODY></TABLE> <TABLE cellSpacing=0 cellPadding=0 width=510 border=0> <TBODY> <TR> <TD vAlign=top width="100%"> <HR> <P><B><FONT face=Verdana color=#000080>Unitel Frequently Asked Questions...</FONT> </B> <P><FONT face=Verdana color=#444444 size=2><B>Q. When does Unitel Send me a bill?</B> <P>A. Calls are billed monthly by direct mail. <P><B>Q. Who is the underlying carrier for Unitel?</B> <P>A. All customers are provisioned to Global Crossing (Frontier). <P><B>Q. How will I know if I'm switched to Unitel?</B> <P>A. Just call (toll free) 1-700-555-4141 and listen for "Global Crossing" (or Frontier). <P><B>Q. What do I do if I miss my verification call?</B> <P>A. Just go to our <A href="http://unitelagent.com/order.cgi?shopping">order form</A> and re-enter your order. (You will not have to re-enter the entire order, just your phone, email, and zip code.) Our software will detect that you are already in the system, and prompt you to trigger another verification call. <P><B>Q. What are the Unitel billing options?</B> <P>A. Unitel is a direct-billed service, which means customers will receive a separate statement each month for their service. You may also arrange with Unitel customer service to pay for your service automatically each month by credit card or direct checking withdrawal, after your account has been activated. If you decide to do that, you will need to fill out and the <A href="http://unitelagent.com/autopay.cgi?shopping">Autopay Form</A>. <P><B>Q. What are the billing increments?</B> <P>A. The length of your calls are measured (and billed) in 6 second increments. The minimum length of each call is 18 seconds. <P><B>Q. What are Unitel's PICC and USF fees?</B> <P>A. The FCC imposed PICC fee is $0/line Residential; $3.75/line Commercial. The FCC imposed USF (Universal Service Fund) of 9.5% will be charged on all interstate and international calls. <P><B>Q. What does Unitel charge for local long distance?</B> <P>A. There is no separate rate for local long distance service (intraLATA). These calls are billed at your in-state rate. <P><B>Q. What does Unitel charge for toll free calls originating from a payphone?</B> <P>A. If you have toll free (inbound) service, and someone calls your number from a payphone, there is a 35¢ surcharge (that goes to the owner of the payphone). <P><B>Q. Does Unitel offer calling cards?</B> <P>A. Yes. The rate is currently 14¢ per minute for domestic calls. International rates vary. A 35¢ surcharge will apply to any calls you make from a payphone. <P><B>Q. Does Unitel credit switching fees?</B> <P>A. Yes. Please copy your local phone bill with the switching fees on it and send it in with your first Unitel payment, the amount of the switching fee will be deducted from your bill. <P><B>Q. Does Unitel offer Account Codes (PACs)?</B> <P>A. Yes. They offer both verified and nonverified Product Account Codes (PACs). Use <A href="http://unitelagent.com/PAC.html">this form</A> to order these. <P><B>Q. How long should provisioning take?</B> <P>A. Please allow 10 days for the switch-over to take effect. <I>Do not change your long distance with your local phone company unless specifically instructed to do so.</I> <P><B>Q. Who do we contact for provisioning problems?</B> <P>A. <A href="http://unitelagent.com/cs.cgi?shopping">Click here</A> to report any problems. </P></FONT></TD></TR></TBODY></TABLE><BR><IMG height=12 src="spacer.gif" width="100%" border=0><BR><IMG height=46 src="unitel-faq_files/verisign_seal_trans.gif" width=108><BR> <TABLE cellSpacing=0 cellPadding=1 width="100%" border=0> <TBODY> <TR> <TD bgColor=#000000><IMG height=2 src="unitel_files/spacer.gif" width="100%"></TD></TR> <TR> <TD bgColor=#000090><IMG height=2 src="unitel_files/spacer.gif" width="100%"></TD></TR> <TR> <TD align=middle bgColor=#000090><FONT face=arial size=2><B><A href="http://www.calling-plans.com/"><FONT color=#ffffff>Cheap Long Distance</FONT></A> | <A href="http://www.calling-plans.com/unitel/" title="Unitel Telephone Service"><FONT color=#ffffff>Unitel Main Page</FONT></A> | <A href="http://unitelagent.com/lookup.cgi?shopping"><FONT color=#ffffff>Availability</FONT></A> | <A href="http://www.calling-plans.com/unitel/unitel-faq.html" title="Unitel Frequently Asked Questions"><FONT color=#ffffff>FAQ</FONT></A> | <A href="http://unitelagent.com/cs.cgi?shopping"><FONT color=#ffffff>Customer Service</FONT></A></B></FONT></TD></TR> <TR> <TD bgColor=#000090><IMG height=3 src="unitel_files/spacer.gif" width="100%"></TD></TR> <TR> <TD align=middle bgColor=#222222><IMG height=2 src="unitel_files/spacer.gif" width="100%"> <FONT face=verdana color=#cccccc size=1>Unitel is a Trademark of Global Uni-Tel Communications Inc.<BR>© 2002 Cognigen Networks Inc.<BR>Agent ID: shopping</B></FONT><BR><BR><BR><BR></TD></TR></TBODY></TABLE> </CENTER></CENTER></BODY>