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Welcome to Talk Home Calling Card frequently asked questions page!
If you cannot find the answer to your questions here, please contact our Customer Service.
Can I use TalkHome phone cards anywhere?
How do I make calls using my TalkHome calling card?
How do you keep your rates so low?
Once I purchase a phone card, how do I use it?
What are the business hours of your customer service?
What denominations are available?
What is your return/exchange policy?
When will my phone card expire?
Why are the rates different when calling a cellular phone?
TalkHome cards are non-refundable. Please, make sure this is a right product for your calling needs before purchasing.
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Our company has its own proprietary global network, which enables us to get the lowest rates and best connection quality to anywhere in the world. Also, "Virtual PIN Delivery System" eliminates extra printing costs that may increase rates on physical phone cards
TalkHome card can be used anywhere within continental US with virtually all cellular networks and payphones (Payphone fee of $.99 will apply). Please note, that some hotels and conference centers charge high rates to use phone lines, regardless of the calling card rate.
Cards expire 3 months after the initial use or 1 year after the date of purchase.
Customer service representatives are available to assist you 24 hours 7 days a week. Customers are provided with the customer service phone number along with PINs and dialing instructions.
In most international countries, a surcharge is applied when calling to cellular phones. This additional charge results in rate increases.
For Domestic Calls: 1. Dial toll-free access # 2. Enter PIN 3. Destination #: (area code) + (phone number) For International Calls: 1. Dial toll-free access # 2. Enter PIN 3. Dial: (011) + (Country Code) + (City Code) + (Phone Number) (Example: 011-52-55-9756879) 011 – International Dialing Prefix 52 – Mexico country code 55 – Mexico City city code 9756879 – Telephone number
Upon purchasing a TalkHome phone card, you will receive an email message providing you with a toll-free access number, PIN number and a customer service number. Simply, call the toll-free access number, enter your PIN and then dial the phone number of the person you are calling.
Talk Home card is currently available in $20 and $40 denominations.
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