Frequently Asked Questions

Do I need to change my Email Address to use the service?

No, unless you are using Hotmail or the non-premium Yahoo account. If you sign up for the Normal package, you can setup Email Forwarding to pull the messages off the other mail server and put on our mail server. Your outgoing mail will go through the same ISP you are using now, and you can still send as the same email address you were using before.

I keep getting a popup window in MS Outlook or Netscape that says, "Invalid Password, please enter password".

Make sure to enter your COMPLETE EMAIL ADDRESS for the username. Our mail server requires the domain name part too and not just the pop3 username for the configuration.

My Emails are still arriving unfiltered. What's the deal?

Most likely you are pulling your Emails off your old mailserver. You will need to have configure your current ISP or webhosting company to forward your Emails to your new Cognigen Mail Email address. If you do not have that ability, you can have your Emails forwarded with our "Normal Package". You would enter your AOL username and password or POP3 servername, username, and password and we will pull your emails off your old server, put on the new server, and filter. The emails will be deleted off the old server after being forwarded to the Cognigen Mail server.

What happens if I have the "Lite" package and I get more than 1,000 Emails in a month?

First of all, we only count the number of non-answered confirmation Emails that are sent in the 1,000 Email count which is essentially the number of SPAM messages your are getting per month. At 15 seconds per message, you would be wasting more than 4 hours a month with SPAM. We will automatically upgrade your package to the "Normal" package, but wouldn't it be worth an extra $5 per month to save 4 hours?

Can I use Cognigen Mail if I have a webpage at another company?

In most cases yes.  Have your hosting company add the following information to their DNS : MX record points to mail.yourdomainname.com, and add an "a" record for mail.yourdomainname.com that points to 216.242.247.149

If you register a domain name for me, who owns the domain?

You own the domain name. If you look up the whois record, it will be registered under the name of Extreme Programming, Inc for our convenience. If you would like us to update the registrant, administrator and billing contact records to reflect your personal account, send us an Email message and we will gladly make the changes.

What is the best way to promote Cognigen Mail so that I can get the $1 per person referral bonus?

We recommend customizing your Verification Message or placing a banner ad on your website.