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FREQUENTLY ASKED QUESTIONS

Welcome to PowerNet Global Local Service frequently asked questions page!

If you cannot find the answer to your questions here, please contact our Customer Service.

QUESTIONS


Are there any contracts to sign or commitments to stay with PowerNet Global?

Are there any switching fees?

Can I pay my PowerNet Global bill online?

Can I sign up my business telephone number(s)?

Does PowerNet Global offer All Call Blocking?

Does PowerNet Global provide inside wire care?

How long will it take to switch my local service to PowerNet Global?

How much tax will I have to pay with PowerNet Global’s service?

I am already a PowerNet Global customer, how do I sign up for local service?

I am moving, can I transfer my PowerNet Global local service to my new residence?

I currently do not have local telephone service with anyone. Can I sign up with PowerNet Global for new telephone service?

I currently have DSL service through my local telephone company. Can I still get PowerNet Global’s service?

I currently have local phone service with my cable television provider. Can I transfer my existing number to PowerNet Global?

I have a 2nd phone line – can it also be signed up on PowerNet Global?

I have “distinctive ring service” through my local telephone company. Does PowerNet Global offer this service?

I have “privacy manager” through my local telephone company. Does PowerNet Global offer this service?

I have “voicemail” through my local telephone company. Does PowerNet Global offer this service?

Is PowerNet Global’s service prepaid?

What does it cost to call directory assistance?

What if I need repair service – does PowerNet Global handle this as well?

What is Local Number Portability Charge?

What is the Emergency 911 Charge (E-911)?

What is the Subscriber Line Charge (SLC)?

When I apply for PowerNet Global service, is my credit history a factor for approval?

Which features are available?

Why is my first bill so high?

Will I be able to accept collect calls on PowerNet Global’s service?

Will I be able to keep my current telephone numbers(s)?

Will I receive an itemized bill?



ANSWERS


Are there any switching fees?

There are no switching fees. Switching is free and easy, with no interruption in your service.

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Are there any contracts to sign or commitments to stay with PowerNet Global?

There are no long-term commitments. However, your local telephone company may charge a one time re-connect fee should you decide to cancel. Many times the reconnect fee may be waved or a very small fee charged. Check with your local telephone provider for the exact amount.

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When I apply for PowerNet Global service, is my credit history a factor for approval?

Yes, PowerNet Global will automatically perform a credit check on every applicant.

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How long will it take to switch my local service to PowerNet Global?

It generally takes 24-48 hours to switch your service to PowerNet Global. You will not experience any interruption in service, which means it is completely seamless to you.

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What is the Subscriber Line Charge (SLC)?

This surcharge was instituted after the break-up of AT&T in 1984 to help recover the costs of providing local phone service. This in not a government charge or tax, and it does not end up in the government’s treasury.

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What is the Emergency 911 Charge (E-911)?

This charge is imposed by local governments to help pay for emergency services such as fire and rescue.

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What is Local Number Portability Charge?

The FCC allows local telephone companies to recover certain costs for providing “telephone number portability” to its customers. This charge provides residential and business telephone customers with the ability to retain, at the same location, their existing local telephone number when switching from one local telephone service provider to another. This is a fixed, monthly charge. Local telephone companies may continue to assess this charge on their customers’ telephone bills for five years form the date the local telephone company first began itemizing the charge on the bill. This is not a tax.

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I am already a PowerNet Global customer, how do I sign up for local service?

Please call Customer Service at 1-800-860-9495. They will be able to provide you with packages available in your area. If you want to add the service, they will be able to do so at that time.

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I currently do not have local telephone service with anyone. Can I sign up with PowerNet Global for new telephone service?

You will need to contact the local telephone provider in your area to establish new service. Once your service is established, you can contact Customer Service to request that your service be switched over to PowerNet Global.

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I am moving, can I transfer my PowerNet Global local service to my new residence?

Yes, you can transfer your local service to your new address. You will need to contact Customer Service at 1-800-860-9495 with your new address. They will work with you to coordinate a time for the technician to install the service at your new address. There will be a one-time charge to move your service.

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I have a 2nd phone line – can it also be signed up on PowerNet Global?

Yes, PowerNet Global can switch your 2nd phone line if you are switching your main billing number. If you want to switch only your 2nd phone line, you will need to contact your local service provider and have that phone line moved to a separate billing account.

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Will I be able to accept collect calls on PowerNet Global’s service?

No, the collect and 3rd party call features are disabled.

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I currently have DSL service through my local telephone company. Can I still get PowerNet Global’s service?

No, PowerNet Global cannot offer local service if you currently have DSL on your line. If you would like to switch to PowerNet Global for local service, you will need to contact your current local telephone provider and cancel the service or have it moved to a separate billing account.

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I have “voicemail” through my local telephone company. Does PowerNet Global offer this service?

No, PowerNet Global does not offer voicemail at this time.

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I have “distinctive ring service” through my local telephone company. Does PowerNet Global offer this service?

No, PowerNet Global does not offer “distinctive ring service.”

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I have “privacy manager” through my local telephone company. Does PowerNet Global offer this service?

No, PowerNet Global does not offer “privacy manager.”

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Will I be able to keep my current telephone numbers(s)?

Yes, you will be able to keep your existing telephone number(s) if you currently have service eligible for transfer to PowerNet Global.

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Can I sign up my business telephone number(s)?

No, PowerNet Global’s local service is for residential accounts only. No business accounts will be accepted at this time.

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Does PowerNet Global offer All Call Blocking?

Yes, PowerNet Global does offer all call blocking if requested for a monthly charge. Otherwise, you can use manual call blocking for $0.75 per use. Just dial *67 prior to each call you want blocked.

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I currently have local phone service with my cable television provider. Can I transfer my existing number to PowerNet Global?

No, if you have service with your cable television provider, we will not be able to transfer your phone number. However, if you want service with PowerNet Global, you should contact your local telephone company and establish service with them. Once the service is set up, give us a call and we can transfer your service to PowerNet Global so you can enjoy our great rates.

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What does it cost to call directory assistance?

There is a $0.75 charge for directory assistance calls, and an extra $0.50 if you elect to have your call automatically connected (as opposed to hanging up, and calling the number yourself). There are plenty of FREE Directory Assistance Services on the net.

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How much tax will I have to pay with PowerNet Global’s service?

Taxes are approximately 25%-30% of your base price. For example, if you were signing up for a $49.99 plan, your total price including tax would be approximately $62.49 ($49.99 x 1.25 = $62.49).

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What if I need repair service – does PowerNet Global handle this as well?

Yes, and no. You call us to report your trouble, and if necessary, we contact the local telephone company in your area to dispatch a technician to handle on-site service or repair. The only thing you need to worry about is being there when the technician arrives.

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Does PowerNet Global provide inside wire care?

No, PowerNet Global does not currently provide inside wire care services. If the problem is with the inside wiring of your home, you will need to contact a local electrician to fix the problem.

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Why is my first bill so high?

While PowerNet Global bills in a monthly cycle, your first bill may cover more than 30 days depending on when you switched. Charges for your package are billed one month in advance. All local telephone service providers bill in this manner. Your previous service provider will issue a final bill that should include a credit and/or refund for services previously paid in advance. If you do not receive a final bill, please contact your previous service provider. Your next bill from PowerNet Global will only be for one month’s service and the savings will be obvious.

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Can I pay my PowerNet Global bill online?

Yes, you can pay your PowerNet Global bill on-line with a credit card (either manually each month or auto-pay).

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Is PowerNet Global’s service prepaid?

Yes, PowerNet Global’s service is prepaid. This means that your first month’s bill will be pro-rated for the current month and will also include the subsequent month’s bill as well.

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Will I receive an itemized bill?

Yes, an itemized bill is automatically generated each month for all charges incurred. PowerNet’s eBill service is also available so you may view and pay your bill online.

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Which features are available?

- Anonymous Call Rejection
- Call Waiting ID
- Speed Dial 8
- Three Way Calling
- Speed Dial 30
- Caller ID with Name
- Call Waiting
- Busy/No Answer Call Forwarding
- Call Forwarding
- 66 Busy Redial - $0.75 per call
- 67 Per Call Blocking - $0.75 per call
- 69 Auto Callback$0.75 per call
- All Call Blocking

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