Pioneer Telephone’s Rates

Posted on January 21, 2009 by LD Agent

Pioneer Telephone has two basic rate plans in place. The first plan is called the RateBuster Plan and is 2.7 cents per minute for state to state calls in the lower 48 states, and is billed in full minute increments.

Their second plan is called Talk Cents and is billed at 3.25 cents per minute for state to state long distance calls in the lower 48 states, with the calls being billed in 6 second increments with an 18 second minimum. Both plans offer state to state tier “A” calling between Pioneer customers for the low rate of 1.9 cents per minute.

Visit Pioneer Telephone for more information, or to sign up for service with one of their plans.

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Powernet Global Switches Away From Qwest

Posted on January 15, 2009 by LD Agent

I’m getting a ton of emails from customers of Powernet Global right now. It seems that Qwest raised PNG’s rates, so PNG decided to switch carriers. So, they sent a letter out to all of the customers who needed to be moved to a new carrier, and all hell broke loose.

From what I can gather, customers are being asked to PICC themselves over to Verizon at 0555 or WilTel at 5102. Then, they are being asked to call 1-700-555-4141 to confirm that the switch has taken place. Well, that number isn’t working, and customers are calling PNG and waiting on hold for 3 days before passing out from hunger and lack of water….

So, who’s to blame here? Is it that the letter was either a little ambiguous, or is it that the customers didn’t read the letter all the way through, or is it just that everyone involved is an ID 10 Tango (Police Parlance for Idiot…)?

Maybe someone ought to drop me a line that with a copy of the letter so that I know who to make fun of and who to leave alone in this fiasco. LOL

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Long Distance Customer Questions

Posted on January 10, 2009 by LD Agent

I get a ton of questions from customer who want to switch their long distance service to a cheaper company, or one with better customer service, but they have a reservation or two about doing it online. I’m going to start posting some of those questions and answers here, just to make it easier for customers to find answers to their questions. I will eventually set up a category for each long distance company that I’m repping for.

If you have questions about long distance service, please feel free to post them here, and I will answer them ASAP.

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Toll Free Long Distance Charges

Posted on January 7, 2009 by LD Agent

One of the most offten asked questions, pertains to all long distance companies. Most long distance companies post a rate for toll free long distance service on their websites, then when a customer comes to sign up for service, they think that they will be charged for calling toll free numbers.

Let me put this myth to rest forever. “If you call a toll free number, you will never be charged for the call, the company who owns the toll free number pays for the call, not you”! There, do you feel better? I know I do. LOL

So, remember, if you are just ordering long distance service, and don’t have your own toll free 800 number, then the toll free charges that the website talks about does not apply to you. Go ahead, sign up, it’ll be OK. I promise.

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