Cognicall Cognicall Rates Cognicall FAQ Order Cognicall!
Welcome to CogniCall frequently asked questions page!
If you cannot find the answer to your questions here, please contact our Customer Service.
Are all system access numbers toll free?
Are there any monthly fees or hidden costs?
Can I personalize my access code?
How do I increase my limit?
How do the limits work?
How will I be billed for calls made?
If you advertise 3.9 cents per minute, why are you charging me 4 cents for a 1 minute call?
Is it a physical calling card?
What are the billing increments?
All system access numbers are issued to be toll free however, local telephone companies in each of the countries where CST has International Access Numbers can control how and where our International Access Numbers can be used within their borders. Some countries can block them from being dialed. Some hotels will incur separate charges for using their telephones. Some payphones may charge or restrict the service from being used. The same applies for mobile phone providers.
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This card is not prepaid. Payments are billed to your credit card automatically. The code issued comes with an initial $25 usage limit. If you do not use your entire limit, we charge your card at the end of each month for the amount used. Users may request a higher usage limit for the code that has more than $25 of monthly usage. Usage limits greater than $100 will require an additional credit application.
For security protection for both the customer as well as CST, access codes cannot be personalized. This may contribute to fraud as some customers choose a code which is easy to remember for them, therefore opening the door to fraudulent activity.
You can manage your access code by logging into your On-Line Account Administration web page and selecting the -Increase Access limits- menu option.
The calling card service is a virtual calling card which means you will only receive e-mailed instructions for using the service.
Whenever you come within 90 percent of your limit your Cognicall account is MARKED to be charged. Your card will not be charged right away. CST processes credit card charges several times in a day. Payment processing can take up to 8 hours. If you exceed your limit before we can charge your card, only the particular code will be temporarily deactivated until payment has been processed successfully. To avoid temporary deactivation we strongly suggest that you increase your access code limit to the estimated monthly usage amount. In addition, if your access code limit is too low you may end up with multiple charges to your credit card for a single month.
All Cognicall calls are billed in 6 second increments, with a 60 second minimum.
No, there are no monthly fees or hidden costs. However, there are three taxes that CST is required by law to charge. The first is a 3% Federal Excise Tax charged to US residents only. This is based on the monthly invoiced amount. For more information please read IRS TAX FORM 720. The second is a 10.7% Universal Service Fund Tax charged to all telecommunications customers. This is based on the monthly invoiced amount. For more information please visit web site www.universalservice.org ( 973-560-4400 ). The third is Carrier Recovery fee 3.67%. CST does not profit from the collection of taxes. Federal Excise Taxes are collected by CST and passed on to our good friends at the United States Internal Revenue Service... Universal Service Fund Taxes are collected by CST and passed on to our other friends at the Universal Service Administration ( Part of the FCC )
Unfortunately, the price will be rounded up to the nearest cent due to us being unable to collect exactly 3.9 cents. If you were to make a 10 minute call, then the rate would compute to exactly 39 cents.
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