Local Telephone Service - Long Distance - Covista Communications
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FREQUENTLY ASKED QUESTIONS

Welcome to Covista Communications frequently asked questions page!

If you cannot find the answer to your questions here, please contact our Customer Service.

QUESTIONS




ANSWERS


Will any long distance charges appear on your local phone bill

No. We bill directly on a separate invoice.

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Why is a Social Security number required for a residential order?

We require the Social Security number to obtain a credit profile report.

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Who is the underlying carrier for Covista?

All customers are provisioned to Capsule Communications, a Covista Company. If you are not on the Capsule/Covista network, the underlying carrier is Global Crossing.

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Why are a Bank Name and Account Number required for a business order?

We require the Bank Name and Account Number to verify bank account information and history.

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Why do I have to verify my order?

For your protection, the Federal Communications Commission requires third party verification to switch your long distance telephone service.

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Toll Free Numbers

1) Replace your 800 number with a toll free number that begins with one of the less familiar area codes of 888, 877 or 866. Most 800 numbers have been around for a very long time and have changed 'ownership' a number of times. Therefore, the highest incidence of wrong number calls is to 800 numbers.

2) Block calls from all areas outside of your designated calling region. If you only want calls from a certain geographic area, you can have your number active only in that area, thus reducing misdialing or mistaken dialing from people outside the area. As an example, we have a customer whose toll free number is one digit off from the Canadian IRS toll free number. He was constantly getting wrong number calls, for which he had to pay, on his toll free line. The solution was for us to simply block his number from accepting calls from Canada.

3) Get a vanity number that spells something unique to you, such as your name or your business name. The potential for people calling such a number by mistake is very low.

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What is the monthly charge to be listed in the National Toll Free Directory?

There is a $10.00 monthly charge per toll free number if you chose to have it listed in the National Toll Free Directory.

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What is the Monthly Service Charge?

No monthly billing fee if you sign up for AUTOPAY billing option or if your bill is over $20.00 each month. (NOTE: $1.99 billing fee is charged when your bill is under $20.00 for all non-Autopay customers.)

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What is the rate on my toll free number?

The rate on your toll free number(s) is the same low 3.9 cents per minute for interstate calls and the same low intrastate rate that applies to your non-toll free telephone numbers will apply to your instate toll-free traffic.

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What do I do if I miss my verification call?

Just call 1-888-526-0202 and follow the steps to verify your order.

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What are the billing increments?

All calls are billed for the first 30 seconds, then in 6 second increments thereafter.

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What are the Covista billing options?

Billing Options:
· Direct Bill - Receive a paper invoice each month and pay by check or money order.
· Direct Bill PLUS - Receive a paper invoice each month and pay by credit card.
· Autopay - No paper invoice, pay by credit card and view or download your monthly invoice

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What are Covista Communication’s PICC, USF fees, andCarrier Recovery Charges?

The FCC imposed PICC fee is $4.31 per Business line. Residential lines will not be charged a PICC fee. The FCC imposed USF (Universal Service Fund) of 8.70% will be charged on all interstate and international calls. There is also a Carrier Recovery Charge fee of a $.99 monthly. This surcharge will be assessed 99˘ per account per month in order to recover costs the Company incurs with regard to TeleRelay service, National Number Portability and Federal Regulatory fees. This surcharge will appear as a separate line item on your invoice.

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Is there a monthly charge for my Calling Cards?

No, however, there is a one-time $2.00 per Calling Card setup fee.

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Is there a monthly Access Charges on Toll Free Service?

There is a one-time $2.00 per Toll Free Number setup fee for residential customers. Any toll free number billing less than $1.00 will be charged a monthly surcharge of $1.00.

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Covista Communications Contract?

Covista Communications does not require an annual contract and there is no activation fee.

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How long will it take to switch my long distance service?

It takes 5-7 business days from the time your order is verified.

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How do I receive my Calling Card(s)?

Your Calling Cards will be mailed within 5 to 7 business days upon approval of your order.

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How long will it take to activate a new toll free number(s)?

Please allow 5 to 7 business days for the activation of the new toll free number(s).

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How long will it take to switch an existing toll free number(s)?

FCC requires the current carrier to release your existing toll free number within 3 business days. Once released, your existing toll number(s) will be activated within 2 to 4 business days.

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How are Personal Identification Numbers(PIN's) assigned?

Personal Identification Numbers (PIN's) are randomly assigned and mailed in a separate letter for security reasons.

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How can I verify my order?

You can verify your order utilizing Covista 's voice verification system or by signing your printed application and faxing it to the toll free number listed on the application or e-mail.

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Does Covista Communications credit switching fees?

Covista Communications will credit switching fees for BUSINESS CUSTOMERS ONLY. Fax a copy of your local bill containing the charges to Customer Service at 1-888-970-7700 for a credit of up to $10 per line. The credit will appear on you next Covista bill.

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Does Covista offer calling cards?

Yes. The rate is currently 10˘ per minute.

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Does Covista Communications accept Credit Card payments?

Yes. Covista Communications accepts American Express, Discover, MasterCard, and Visa, ONLY through the Direct Bill Plus and Autopay options.

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