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Axess Communications Joins UCN Sales Partner Program

July 25, 2005

SALT LAKE CITY, July 25 /PRNewswire-FirstCall/Press Release -- UCN, Inc. (OTC Bulletin Board: UCNN - News), a provider of on-demand contact handling software and business telecommunication services delivered over the UCN national VoIP network, announced today that Axess Communications LLC., of Littleton, CO., has joined the UCN Sales Partner program.

Axess Communications, founded in 1996, is a value-added reseller (VAR) and a business partner of Avaya voice products and Cisco data products. The 30-person company specializes in providing voice-over-IP solutions to commercial businesses and call center operations. It currently supports over 950 accounts, most of which are located in Colorado. "Adding a virtual call center application to our product offering opens up new business opportunities for us," said Jeff Myers, VP Sales, Axess Communications. "Typically, a 10-person company, with a 3-seat call center, can not afford the $10,000 to $15,000 initial capital outlay required by a hardware vendor in order to support a 3-seat call center. With the UCN inContact on-demand product, these small accounts can now pay a monthly fee and gain access to all the features normally found in a large call center application." Myers estimated this type of smaller opportunity represents about 30% to 40% of the deals they see during the course of a year. Prior to adding inContact to their product mix, they had no solution for this market segment.

Additionally, Myers sees the disaster recovery (DR) capabilities inherent in the inContact solution as a great upsell to his larger accounts. "By adding a UCN Intelligent-T into a large account, I can now offer a $400,000 call center a DR plan that enables them to be backed up and running within minutes, delivering most all of the features and functions that they had with the $400,000 onsite hardware solution."

For those customers unsure of the benefits to be gained by adding advanced contact handling features to their call centers, he intends to launch a "try-and-buy" program around the inContact product. "No hardware manufacturer is going to send out $100,000 worth of gear, installation service, professional services, programming and training without the customer having a lot of skin in the game," explained Myers. "With inContact, we can get them up and running quickly, with minimal costs, under the UCN 30-day, money-back program. Now I can say to these reluctant customers, 'Let's give it a try and see how the solution performs for you.'"

Kevin Childs, Executive Vice President, UCN Sales, Marketing and Service, said: "Axess Communications is an excellent example of the type of value-added reseller UCN is actively seeking as an inContact sales partner. They have a strong engineering team that can work closely with customers to define requirements and recommend the right inContact features to meet those requirements. We are delighted that they find inContact a great fit for their mid-market opportunities."

About Axess Communications, LLC: As one of Denver's top communications providers, Axess is recognized for its integration of voice and data solutions, enabling organizations to achieve significant cost benefits while consolidating services over the same network. Axess offers a flexible and comprehensive range of services from planning, installation and training, to long-term maintenance and support. For more information on Axess, visit www.axesscomm.com.

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